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Shipping & Returns

Shipping Information

Do you ship internationally?

Sorry, MarketingBooks.co.za does not currently ship international orders automatically, but if you would like books sent to you outside South Africa send us an email at chris@marketingbooks.co.za and we will be happy to send you a quote and make the appropriate arrangements..

How long does it take to ship my order?

Orders placed from MarketingBooks.co.za are delivered to the Post Office within 1-2 business days from confirmation of order, subject to availability of stock and receipt of payment. Fastmail or Registered mail deliveries are normally used to send our items.

What shipping methods can I choose from and how long will they take?

All orders require 24-48 hours processing time. Delivery is by FastMail or Registered Mail and normally takes from 1 to 5 working days depending on location and when the order was shipped. Please remember that in the period leading up to Christmas, there may be delays by from the Post Office.

Can I ship to a PO Box?

Shipping to a Post Office Box or a Private Bag can be done.

How much is shipping and how are charges calculated?

There is a flat rate of R33.00 for shipping (within South Africa) which includes packaging.

Will all my books come together in one package?

We may fulfill your order at different times from different warehouses, so your order may arrive in different boxes and at different times.

You will receive an email confirmation for each shipment. The email also lists the items that have already shipped and those still to be shipped. We do not charge extra for these split shipments.

What if my shipping address is different from my billing address?

If your order is shipping to an address other than the billing address on your credit card, you can let us know about your preferred delivery address when you check out your order.

Will I get an email confirmation?

After you place an order , we email you with pertinent information about your order's status. For instance, soon after you place an order, we send an email confirming we have received it. We send a second confirmation email when your order has shipped. We might also send other emails about your order's status, if necessary. Please save these emails for your records. To ensure you get all email communications you should "white list" us in your address book (@marketingbooks.co.za).

Who can I contact for more information?

Please contact our customer service group via email at chris@marketingbooks.co.za. Please refer to your order number in all communications.

 

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